Questions about Freeview

We get asked about digital television and Freeview all the time. So, we've compiled for you a list of the most commonly asked questions to help with everything you need to know.

How do I get the Freeview channels?
If you have an analogue television, you will need to purchase an HD set-top-box or a digital/personal video recorder (DVR). Alternatively, you can convert it to digital with a home entertainment console that has both PVR and digital tuner capabilities, such as a PS3™ with PlayTV™ attached.

Otherwise, you can purchase an HD integrated digital television to replace your existing analogue TV.
Once you have the necessary equipment, you will be able to watch Freeview.

If you already have a HD integrated digital television, you should already be enjoying the benefits of the Freeview digital channels.. If your equipment isn’t working, you need to try one of the following:
• Re-tune your digital receiver (i.e. TV, STB, PVR).
• Check that your cables are in good condition and connected properly.
• An indoor antenna may need to be replaced with an external antenna to get a reliable digital signal.
• Check the external antenna (may require the help of a local antenna installer).
• In most cases a new antenna isn’t needed, but if the problem still persists the older antenna
may need replacing. Check with a local antenna installer.

Freeview-endorsed digital television equipment has been widely available from electronics retailers
nationwide since 1 May, 2009.

Some manufacturers also now offer equipment which has the added capability of being able to receive the Freeview Electronic Program Guide (EPG). These products will also give you access to the full suite of Freeview channels (both standard definition and high definition). Only products that feature the Freeview EPG logo will receive the Freeview EPG. To learn more about the Freeview EPG, including the features and benefits,click here.
Do I need to buy a new TV to receive the Freeview channels?
You do not need to buy a new TV to receive the Freeview channels. You can simply connect an HD digital device to your existing analogue TV and that will convert your television to digital.

There are many HD models of set top boxes, digital video recorders (DVRs) and digital TV recorders, from the basic to the highly sophisticated, so you can choose the option that is best for your needs. Just remember that converting your existing analogue TV to digital (not HD) may not give you all the possible benefits of digital TV, such as widescreen pictures or high definition picture and sound quality.
What is a Freeview-endorsed product?
Freeview has reached agreements with leading manufacturers to offer Freeview endorsed equipment.

All Freeview-endorsed products are high definition (HD) and they include a range of features, such as a 7 day manufacturer electronic program guide (EPG). They also include known technical advancements - the main difference being MPEG 4 compatibility - offering you greater peace of mind for the future. These products carry the Freeview logo.

Some manufacturers now offer equipment which has the added capability of being able to receive the Freeview Electronic Program Guide (EPG). These products offer a 7 day on-screen program guide, easy navigation, program reminders, detailed program information and parental controls that restrict the viewing of shows. In addition to these great features, digital recording devices (DVRs) can record straight from the EPG to the device. With a DVR, you can also watch one program and record another on a different channel simultaneously*, record all the episodes in a season using the ‘series link’ function and, pause and rewind live TV. Only products that feature the Freeview EPG logo will receive the Freeview EPG. They will also convert you to digital. To learn more about the Freeview EPG, click here.

Your electronics retailer will be able to help you select the most suitable products for your needs.
What manufacturers offer Freeview endorsed equipment?
Click here to see a list of manufacturers who offer Freeview endorsed equipment, and a list of products that are certified. Your local electronics retailer will be able to help you select the products that best suit your needs.
How do I know if I have a high definition (HD) integrated digital TV?
The easiest way to test if your current equipment is high definition digital is by checking to see if the TV receives ABC News 24. You can do this by going to Channel 24 on your television set. TVs are Freeview-ready if they are able to receive ABC News 24 without the aid of a Pay TV box. You may need to retune the television before ABC News 24 appears, so don’t forget to give this a go if you are experiencing any problems.
Do I need to re-tune my television to receive Freeview?
New channels are launched on Freeview from time to time. The TV broadcasters also implement system upgrades to their frequencies. So it pays to retune your digital box every couple of months to make sure you are up to date. Some digital boxes automatically retune but most have to be retuned manually. The process is straightforward but varies slightly between boxes from different manufacturers. Check the instruction manual that comes with the digital equipment.
I have multiple televisions in my house. Do I need to upgrade each television?
Yes, you will need to purchase HD equipment for each television set that is analogue. Alternatively, you could replace each television set with a new HD integrated television.
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